Detail Information
Job Summary
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Job Description
Hardware Support
- Installation of hardware onsite and arrange with relevant team for setup remotely.
- Assessment of faulty hardware and determine if the hardware may be fixed onsite and troubleshoot.
- Arrange of hardware to be collected for repair.
- Conduct proactive maintenance of hardware.
- Build desktop/laptops to Curro specifications.
- Installation of new and replacement printers.
- Manage faulty hardware - Repair process (Laptops).
- Log hardware calls with third parties and arrange shipping where necessary.
- Liaise with suppliers to install equipment.
- End Point Device management: Laptops, Terminal, 2in1, Desktops
- Onboarding of devices as they arrive.
Software Support
- Installation of software including set ups, settings corrections etc.
- Provide basic training on the use of the software.
- Provide user access rights if required.
- Maintenance of software including running of patches and security updates.
- Outlook email configurations and support.
- Curro core applications support including MS Office 365.
Network Support
- Receipt of network switches and install, assess VLan and determine what needs to change or be fixed.
- Setting up of the network for the school.
- Network maintenance and troubleshooting to ensure uptime.
- Physical maintenance of network points and server rooms and IT related equipment
- Connectivity related problem identification
- Curro approved software management.
- VoIP Phones Physical support.
User and General IT Support
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Completes daily checklist.
- Assist as may be required in project team activity.
Remote Support
- Providing of remote IT support to users.
- Troubleshooting of issues experienced by remote users.
- Check network functionality.
- Maintain efficient and effective connection between devices.
Key Skills / Requirements
- Matric.
- 1 year qualification in IT/Computer Science.
- Industry certifications: A+, N+, modern desktop administration.
- IT Technician – 1 year